Legal & Policies
This Legal & Policies section provides important legal notices and general policies relating to the RKGG Bullion Spot website, its information, digital systems, products and services.
By using this website, users acknowledge that they have read and understood the applicable notices and policies.
1 General Legal Notice
The information available on this website is provided for general informational and service-related purposes.
RKGG Bullion Spot makes reasonable efforts to keep website information useful and updated. However, information may occasionally contain typographical errors, technical errors, omissions, temporary inaccuracies or information that may become outdated due to changes in market conditions, technology, services or applicable requirements.
Website information should not automatically be treated as the final confirmation of a transaction.
For a specific transaction, customers should rely on the applicable quotation, invoice, receipt, order confirmation, service report or other authorised transaction document issued by RKGG Bullion Spot.
2 No Unauthorised Government Representation
Unless specifically stated and supported by an applicable authorisation, registration, licence, notification or official document, nothing on this website should be interpreted as representing that RKGG Bullion Spot is a department, agency, authority, instrumentality or representative of the Government of India or any State Government.
Any reference to a law, authority, standard, regulation or government requirement is provided only for applicable informational or compliance purposes.
3 Live Rate and Market Information
Gold and silver prices can change due to market conditions.
Any live, indicative, reference, estimated or displayed rate may change without prior notice.
Displayed rates may be affected by:
- Market movements
- Data-feed delays
- Technical issues
- Internet connectivity
- Rounding
- Update frequency
- Third-party information sources, where applicable
The final rate applicable to a transaction shall be determined and confirmed through the applicable RKGG Bullion Spot transaction process or transaction document.
A rate displayed on the website that has not been confirmed for a specific transaction shall not by itself be treated as a final or binding transaction price.
4 Website Calculator and Automated Information
The website may contain calculators, automated tools, forms, digital records, rate displays or other software-generated information.
These tools are intended to assist users and may be subject to verification.
A system-generated result may be affected by incorrect user input, software errors, calculation errors, data errors, technical problems, delayed information or other circumstances.
Where a material discrepancy is identified, RKGG Bullion Spot may review the relevant information and take reasonable corrective action.
Where a transaction has not yet been finally confirmed, processing may be paused until the relevant information is verified.
5 Technical and System Errors
The website and its supporting systems may occasionally experience:
- Server errors
- Software errors
- Calculation errors
- Data transmission problems
- Incorrect display
- Duplicate submissions
- Connectivity failures
- Payment gateway failures
- Hosting problems
- Maintenance interruptions
- Third-party service interruptions
- Cybersecurity incidents
- Temporary unavailability
RKGG Bullion Spot will take reasonable steps to identify and resolve material errors when they become known.
Where a technical error affects an unconfirmed transaction, the transaction may be reviewed before confirmation.
Where a transaction has already been completed, the applicable transaction documents and applicable law will govern the rights and obligations of the parties.
6 Product and Service Information
Product photographs, illustrations, descriptions, specifications and other website information may be representative or illustrative.
Actual products or services may vary depending on the specific order, material, specifications, availability, market conditions, processing requirements and applicable transaction terms.
Customers should refer to the applicable quotation, invoice, receipt, order confirmation or other transaction document for final details.
7 Customer Verification
Customers are responsible for checking relevant information before completing a transaction.
Depending on the transaction, customers should verify:
- Product or service
- Weight
- Quantity
- Purity or specifications
- Rate
- Charges
- Payment details
- Delivery or collection details
- Invoice details
- Other applicable transaction information
If any information is unclear or appears incorrect, customers should contact RKGG Bullion Spot before proceeding.
8 Customer-Provided Material and Information
Customers must have the lawful right and authority to provide any material, product, document or information submitted to RKGG Bullion Spot.
RKGG Bullion Spot may request additional information, identification, documentation or verification where reasonably required for transaction processing, security, fraud prevention or applicable compliance requirements.
A transaction may be delayed, refused, suspended or cancelled where there is a reasonable concern relating to ownership, authenticity, identity, legality, documentation, payment or compliance.
9 Fraud and Unauthorised Communication
Customers should communicate and make payments only through official RKGG Bullion Spot channels.
Customers should verify payment instructions before making any payment.
Customers should not share:
- OTP
- UPI PIN
- Card PIN
- Banking password
- Login password
- Other confidential authentication information
with any unauthorised person.
RKGG Bullion Spot will not be responsible for fraudulent payments voluntarily made to unauthorised persons or accounts, fake websites, impersonators, phishing links or unofficial communication channels, except where otherwise required by applicable law.
10 Third-Party Services
The website may use or connect with third-party services for purposes such as:
- Payment processing
- Hosting
- Communication
- Messaging
- Analytics
- Security
- Delivery
- Technology services
Third-party services may have their own terms, policies and operating conditions.
RKGG Bullion Spot does not control the independent operation of third-party services and is not responsible for matters outside its reasonable control, except where applicable law provides otherwise.
11 External Links
The website may contain links to external websites or third-party platforms.
These links may be provided for convenience or functionality.
RKGG Bullion Spot does not necessarily control or endorse the content, security, availability or privacy practices of external websites.
Users should review the applicable terms and privacy policies of third-party websites before using them.
12 Privacy and Personal Information
Personal information collected through the website or during interactions with RKGG Bullion Spot is handled according to the RKGG Bullion Spot Privacy Policy and applicable data-protection requirements.
Users should review the Privacy Policy before submitting personal information through the website.
13 Intellectual Property
Unless otherwise stated, website content including:
- Text
- Photographs
- Graphics
- Logos
- Designs
- Videos
- Layouts
- Branding
- Website materials
may be owned by or licensed to RKGG Bullion Spot. Unauthorised copying, reproduction, modification, distribution or commercial use is not permitted without appropriate permission.
14 Compliance with Applicable Law
RKGG Bullion Spot intends to conduct its business in accordance with applicable laws, rules, regulations, tax requirements, consumer-protection requirements, data-protection requirements and other requirements applicable to its business activities.
Depending on the nature of a transaction, additional documentation, identification, verification, declarations or other information may be required.
15 No Guarantee of Future Market Outcome
Information relating to gold, silver, prices, market conditions or products should not be interpreted as a guarantee of:
- Future price appreciation
- Profit
- Financial return
- Market performance
- Future availability
Customers should make their own transaction decisions based on the applicable information and transaction documents.
16 Force Majeure
RKGG Bullion Spot shall not be responsible for delay or inability to perform an obligation to the extent caused by circumstances beyond reasonable control, including natural disasters, fire, flood, government actions, regulatory changes, war, civil disturbance, strikes, power failures, telecommunications failures, major technical failures, cyber incidents or similar events.
17 Complaints and Grievances
For any legal, website, service, transaction or privacy-related concern, customers may contact:
RKGG Bullion Spot
Email: rkgg916@gmail.com
Contact: +91 75758 11899
Location: Vadodara, Gujarat, India
Where applicable, customers should provide the relevant invoice number, order number, transaction reference, date and supporting documents so that the matter can be reviewed.
18 Policy Updates
RKGG Bullion Spot may update, modify or replace these policies from time to time to reflect changes in:
- Applicable law
- Regulations
- Technology
- Business activities
- Website functionality
- Services
- Security practices
The latest version published on this website will contain the applicable Last Updated date.
19 Important Legal Disclaimer
Nothing on this website or in these policies is intended to:
- Guarantee profit or financial return;
- Guarantee future gold or silver prices;
- Guarantee uninterrupted website operation;
- Create an unauthorised Government relationship or representation;
- Remove mandatory consumer or legal rights;
- Exclude liability that cannot legally be excluded.
The rights and obligations relating to any specific transaction shall remain subject to the applicable transaction documents, agreed terms and applicable laws of India.