Terms & Conditions

1 About These Terms

These Terms apply to the use of the RKGG Bullion Spot website and to website-related enquiries, communications, products and services, except where a separate written agreement or specific transaction document contains different applicable terms.

Where specific terms are provided for a particular product or service, those specific terms may apply to that transaction together with these Terms.

2 Website Information

We make reasonable efforts to keep the information on our website useful and up to date.

However, website information may occasionally contain:

• Typographical errors
• Technical errors
• Data-entry errors
• Outdated information
• Temporary inaccuracies
• Calculation or display errors
• Information affected by changes in market conditions

Images, descriptions, rates, calculations, availability, specifications, service details and other website information may be changed, corrected, updated or removed without prior notice.

Information displayed on the website should not be considered the final confirmation of a transaction unless it is confirmed through an applicable quotation, invoice, receipt, order confirmation, report or other authorised transaction document.

3 Products and Services

The availability and terms of products and services may vary depending on:

• Product or service requirements
• Weight and specifications
• Material supplied
• Availability
• Market conditions
• Processing requirements
• Customer requirements
• Applicable charges
• Applicable legal or compliance requirements

The final terms applicable to a transaction will be communicated or recorded through the relevant transaction documentation wherever applicable.

4 Gold and Silver Rates

Gold and silver prices are subject to market fluctuations. Any live, indicative, reference or displayed rate on the website may change at any time.

Displayed rates may also be affected by:

• Market movements
• Data-feed delays
• Technical issues
• Internet connectivity
• Rounding
• Update frequency
• Third-party data sources, where applicable

The final rate applicable to a transaction shall be the rate confirmed by RKGG Bullion Spot through the applicable transaction process or transaction document.

A website rate that has not been confirmed as part of a transaction shall not by itself constitute a binding offer or final transaction price.

5 Weight, Purity, Testing and Assessment

Where any product or service involves weight, purity, testing, assessment, valuation, processing, melting, refining or related measurements, the applicable result will be determined using the relevant process, equipment, measurements, records and conditions applicable to that service.

Website calculators or automated results may be indicative and may require verification before a transaction is finalised.

Customers should rely on the applicable final transaction document or service report where one is issued.

6 Customer-Provided Information

Customers are responsible for providing complete and accurate information. This may include:

• Name
• Contact details
• Address
• Product specifications
• Quantity
• Weight
• Transaction details
• Payment information
• Documents required for the service

If incorrect, incomplete, outdated or unauthorised information is provided by the customer, RKGG Bullion Spot may be unable to process the requested service correctly and may take reasonable corrective action.

7 Customer-Provided Material

Where a customer provides gold, silver, jewellery, precious-metal articles, documents or other material to RKGG Bullion Spot, the customer represents that they have the lawful right and authority to provide such material.

RKGG Bullion Spot may request reasonable identification, ownership information, supporting documents or declarations where required for transaction processing, verification, security or applicable compliance requirements.

RKGG Bullion Spot may refuse, delay, suspend or cancel a transaction where there is a reasonable concern regarding:

• Ownership
• Authenticity
• Documentation
• Payment
• Identity
• Legality
• Fraud
• Unauthorised activity
• Applicable compliance requirements

8 System and Technical Errors

RKGG Bullion Spot uses digital systems, software, automated calculations, website functions and technology services. These systems may occasionally experience technical problems, including:

• Software & calculation errors
• Data transmission & hosting errors
• Internet connectivity issues
• Duplicate submissions & display errors
• Payment gateway issues
• Third-party service interruptions

If a material error is identified, RKGG Bullion Spot may review the relevant information and take reasonable steps to correct or resolve the error.

Where a transaction has not yet been finally confirmed, RKGG Bullion Spot may suspend processing until the relevant information has been verified. Where a transaction has already been completed, the applicable transaction documents and applicable law will determine the rights and obligations of the parties.

10 Cancellation, Refund and Adjustment

Cancellation, refund, adjustment, replacement or reversal may be subject to the specific product or service terms, transaction documentation and applicable law.

Where a product or service has already been processed, manufactured, customised, delivered or otherwise completed, additional conditions may apply as permitted by applicable law.

Nothing in these Terms is intended to exclude or restrict any mandatory right available to a customer under applicable law.

11 Delivery and Collection

Where delivery or collection is applicable, the customer may be required to provide accurate delivery, identification or collection information.

Delivery timelines may depend on product availability, processing time, logistics providers, customer confirmation and circumstances beyond reasonable control.

Any delivery-related conditions communicated for a specific transaction shall apply to that transaction.

12 Website Availability

RKGG Bullion Spot aims to maintain reasonable website availability but does not guarantee that the website will always be available, uninterrupted or completely error-free.

The website may temporarily become unavailable because of:

• Maintenance & software updates
• Technical & hosting problems
• Internet or telecommunications failures
• Security incidents & third-party service failures
• Events beyond reasonable control

13 Third-Party Services

Certain website functions may depend on third-party services such as payment gateways, hosting providers, communication services, messaging services, analytics, delivery, and security providers.

Such third parties may have their own terms, privacy policies and operational conditions.

RKGG Bullion Spot does not control the independent operation of third-party services and shall not be responsible for matters outside its reasonable control, except where responsibility is imposed by applicable law.

15 Prohibited Activities

Users must not:

• Use the website for unlawful purposes
• Provide knowingly false or misleading information
• Attempt unauthorised access
• Interfere with website security
• Introduce malicious code
• Attempt to manipulate website systems or transactions
• Copy or misuse website content
• Use the website in violation of applicable law

16 Intellectual Property

The website and its content, including text, photographs, graphics, logos, designs, layouts, branding, videos, software elements and other materials, may be owned by or licensed to RKGG Bullion Spot.

Unauthorised copying, reproduction, modification, distribution, publication or commercial use is prohibited unless permission has been obtained.

17 Limitation of Liability

To the maximum extent permitted by applicable law, RKGG Bullion Spot shall not be liable for indirect, incidental, special or consequential losses arising solely from temporary website unavailability, third-party service interruption, internet connectivity problems, technical interruptions or reliance on general website information.

However, nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted under applicable law.

18 Force Majeure

RKGG Bullion Spot shall not be considered in breach of an obligation to the extent its performance is prevented or materially affected by circumstances beyond reasonable control, including natural disasters, fire, flood, government actions, regulatory changes, war, civil disturbance, strikes, major technical failures, telecommunications failures, cyber incidents, power failures, or other comparable events beyond reasonable control.

19 Customer Responsibility

Customers are responsible for reviewing the relevant transaction details before completing a transaction, including where applicable:

• Product
• Weight
• Purity
• Rate
• Charges
• Quantity
• Specifications
• Delivery details
• Payment details
• Invoice information

Customers should contact RKGG Bullion Spot for clarification before proceeding if any information is unclear.

20 Governing Law and Jurisdiction

These Terms shall be governed by the applicable laws of India.

Subject to any mandatory rights or jurisdiction available under applicable law, disputes shall be subject to the jurisdiction of the competent courts or authorities having jurisdiction over the applicable RKGG Bullion Spot business location.

21 Changes to These Terms

RKGG Bullion Spot may update these Terms & Conditions from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The updated version will be published on this website with the relevant Last Updated date.